Privacy Policy
- Fly High, safeguarding the privacy and security of your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, process, use, and protect your personal information.
- Please take note of the following:
- In this Policy, references to "Fly High" or "us" pertain to the definitions specified in Article 1.2 of the Terms and Conditions.
- If any term within this Policy involves a "representation with a legally binding effect," you agree to utilize "electronic transmission" as the means of such representation.
- Should you provide us with information pertaining to a third party (such as a traveler, contact person, or recipient), you confirm and warrant that you have obtained authorization from the third party to disclose their personal information to us. Furthermore, it is your responsibility to ensure that the third party has acknowledged the contents of this Policy and consented to our collection, processing, and use of their personal information in accordance with this Policy.
- We kindly request that you carefully read this Policy. If you do not agree with its terms, please refrain from registering as a Fly High member or submitting any personal information to us. If you are not considered an adult under the laws of your country, please ensure that your legal guardians have read and understood this Policy, and that you obtain their consent before registering as a Fly High member or submitting your personal information to us.
- Should you have any questions, comments, or wish to exercise your rights in relation to this Policy, please do not hesitate to contact us at hello@flyhigh.travel.
- 1. Scope of this Policy
- 1.1 This Policy governs the protection and handling of personal information belonging to Fly High members, potential customers (including those requesting product information and participants in marketing activities), and partners (such as affiliates, bloggers, photographers, YouTubers, and content creators). It applies to all personal information collected by Fly High through the Fly High website (www.flyhigh.travel) and the Fly High mobile application (app). Personal information refers to data that relates to an identified or identifiable natural person.
- 1.2 It is important to note that when you navigate to a domain or app that is not part of the Fly High website or app, we cannot guarantee the continued security of your personal information. We recommend reviewing the privacy policy of any external domain or app before accessing it.
- 2. Legal Basis for Collection, Processing, and Use of Personal Information
- Fly High collects, processes, and uses personal information based on the following legal grounds:
- 2.1 Contractual Relationship: When there is a contractual or quasi-contractual relationship between the involved parties, Fly High collects, processes, and uses personal information in accordance with appropriate security measures.
- 2.2 Consent: Fly High collects, processes, and uses personal information with the explicit consent of the individuals involved.
- 2.3 Legal Obligations: Fly High may collect, process, and use personal information when there are explicit legal provisions that require such actions.
- 2.4 Voluntary Disclosure: If individuals disclose their personal information willingly or through lawful means, Fly High may collect, process, and use that information.
- 2.5 Legitimate Interests: Fly High may collect, process, and use personal information based on its legitimate interests, provided such interests are not overridden by the rights and freedoms of the individuals involved.
- 3. How We Collect Personal Information/Types of Personal Information Collected
- 3.1 Personal Information Provided by You
- We collect personal information that you provide to us through various means, including:
- 3.1.1 Membership
- Membership Data: This includes personal information such as identification details, characteristics, account numbers, and passwords. You have the option to update your membership data. If you choose not to update your basic data and frequently-used traveler data, the system will not automatically populate your order and traveler data when you make purchases. However, we recommend regularly updating your password for account security.
- 3.1.2 Order
- Customer / Recipient / Traveler / Contact Data: Depending on the type of products you purchase, you may need to provide personal information for different individuals, such as identification details and characteristics. For example, when purchasing foreign tour products, you may need to provide passport names and numbers in both Chinese and English, or when purchasing pre-mailed physical tickets, you may need to provide the recipient's name and address. You can choose whether to update this data in your membership profile.
- Payment and Financial Data: This includes credit card information (card number, expiry date, and security code) and other payment method details.
- Refund Proof Data: Depending on the reason for cancellation or refund, medical and health records may be required.
- 3.1.3 Business Partners
- If you are interested in becoming our business partner, we collect personal information including:
- Basic Data and Contact Information: This includes identification details, characteristics, and employment information.
- Proof Data for Qualification Review
- Financial Account Data for Payment
- 3.1.4 Tour Planning
- When you request assistance with tour planning, we collect basic data and contact information such as identification details.
- 3.1.5 Participants in Activities
- When you participate in various activities organized by us, we collect personal information depending on the nature of the activity. This may include identification details and characteristics.
- 3.1.6 Customer Service
- When you make inquiries, provide feedback, or lodge complaints through various contact methods, we collect your basic data and contact information, including identification details and characteristics. Please note that phone conversations may be recorded for quality assurance purposes.
- 3.2 Obtained from Third-Party Service Providers
- 3.2.1 When you register as a member using third-party service providers (e.g., Facebook, LINE, Google), we collect your data (such as name, photo, email address, and any information you choose to provide) and UID based on your settings with the third-party service provider.
- 3.2.2 We may also obtain relevant data from third-party service providers about your interactions with Fly High on their websites or apps (such as your likes or comments on Fly High 's Facebook page).
- 3.3 Automatic Collection through Online Behaviors
- When you use the Fly High website or app, we may use cookies or similar technologies to collect personal information and record your online behaviors, including:
- IP Address
- Page Visits, Browsing, and Clicking Behavior on the Fly High website or app
- Traffic Data
- Referring Website (the webpage you visited before accessing the Fly High website)
- For more information, please refer to our Cookie Policy.
- 3.4 Provided by Business Partners
- If you participate in marketing activities jointly organized by us and our third-party business partners, we may obtain your personal information (such as prize winners' data) from the business partners to the extent necessary.
- 3.5 Obtained through Affiliates
- We may also obtain your personal information from our affiliates located in your region and add the data to our database to the extent necessary.
- 4. Why We Collect Personal Information/How We Use Personal Information
- 4.1 Managing Memberships
- When you become a member of Fly High, we collect personal information to create a membership profile for you. This allows us to manage your membership data. You can update your basic information and traveler data, as well as change your password for account security.
- 4.2 Managing Orders
- We collect personal information when you place an order with us. This information is used to process and fulfill your order, including booking tours, sending purchased products, processing payments, providing order information, and contacting you or the designated contact person regarding your order. If you cancel an order or request a refund, we may require additional personal information for processing the refund.
- 4.3 Managing Business Partners
- For our business partners, we collect personal information to establish and fulfill contractual relationships. This includes reviewing proof data, contacting partners for business purposes, recommending suitable products, and providing personal information to suppliers or merchants as needed.
- 4.4 Tour Planning and Management
- If you request assistance with tour planning, we use the personal information you provide to design suitable packages, contact you, and recommend products.
- 4.5 Managing Activities
- When you participate in activities organized by us, we may use your personal information to communicate activity details, disclose information for prize winners, and send prizes to winners if necessary. We may also collect additional personal information if the prize amount reaches a legal threshold.
- 4.6 Customer Service
- When you make inquiries, provide feedback, or lodge complaints, we use your contact information to keep you updated and assist with resolving the matter. We may also share your information with suppliers, merchants, or business partners involved in the matter. Communication records may be used as evidence in case of disputes.
- 4.7 Marketing
- If you are a member, business partner, or have interacted with us in various ways, we may use your contact information to recommend itineraries, provide discount information, deliver newsletters, and advertise on third-party platforms.
- 4.8 Surveys, Statistics, and Analysis
- We conduct surveys, analyze user behavior, and evaluate data to optimize performance, improve services, and plan products. We may also analyze your online activities and participation in activities to determine products of interest and develop marketing strategies.
- 4.9 Rights Exercise and Legal Obligations
- In cases of disputes, contract non-performance, infringement, or criminal acts, we may use personal information for legal requests or defense, including providing data to authorities or judicial bodies. We may also fulfill statutory obligations by providing personal information as required by law.
- 4.10 Other Purposes
- In certain circumstances, with consent, legal requirements, or for public interest, we may use personal information to protect rights, prevent harm, or benefit the parties involved.
- Note: The above explanations are provided based on general scenarios and may not cover all possible situations.
- 5. Who Receives Personal Information/Reasons for Obtaining Personal Information
- Within the specified scope and to the extent necessary, personal information may be received by third parties for the following reasons:
- 5.1 Cloud Service Providers:
- We may use cloud service providers to store personal information in cloud storage.
- 5.2 Communication Software or Systems:
- Personal data may be processed, used, or stored within communication software or systems when contacting you.
- 5.3 Payment and Logistics Providers:
- To complete transactions, our payment service provider processes payments, and our logistics provider handles product delivery or receipt. They may obtain your personal information for these purposes.
- 5.4 Suppliers and Merchants:
- When necessary, we provide personal information to suppliers based on your specific order requirements. The supplier or merchant may contact you or the designated contact person for additional personal information related to the products or to communicate with you about the products. They may also share your order data with others to fulfill your purchase. Please refer to the privacy policy of the supplier or merchant.
- 5.5 Fly High Affiliates:
- We may provide order data to Fly High affiliates in your location.
- 5.6 Joint Marketing Activities:
- If you participate in marketing activities organized jointly by us and our third-party business partners, we may provide your personal information (such as prize winner information) to the business partner as necessary.
- 6. Storage and Cross-border Transmission of Personal Information
- 6.1 Personal information is stored by Fly High using a trusted cloud storage service provider. Depending on your order requirements, we may transfer your data to Fly High affiliates located in other countries and regions. Additionally, your data may be transferred to other recipients based on the location of goods and services provided, such as local tour or ticket suppliers.
- 6.2 The laws regarding the protection of personal information in the location where the data recipient is located may differ from those in your location. However, we will make reasonable efforts to ensure that your personal information is effectively secured.
- 7. Use of Personal Information/Retention Period
- Fly High will continue to use your personal information as long as the purpose for which it was collected exists. Once the purpose no longer applies, we will no longer retain the data in a way that can identify you, unless required by law.
- 8. How We Protect Personal Information
- 8.1 Fly High is committed to safeguarding the security of your personal information. We implement appropriate administrative and technical measures to ensure the lawfulness of collecting, processing, and using personal information. We take steps to prevent unauthorized access, alteration, loss, disclosure, or any other form of misuse of personal information.
- 8.2 We work with our suppliers or merchants to ensure the security of your personal information and maintain its confidentiality, integrity, and availability.
- 8.3 We carefully select business partners involved in collecting, processing, or using personal information and supervise the security of personal information through contractual and other reasonable means.
- 8.4 However, it's important to understand that no security measures on the internet can guarantee 100% security. Therefore, we cannot provide absolute assurance regarding the security of your personal information.
- 9. Your Rights
- You have the following rights regarding your personal information:
- 9.1 Access:
- You have the right to access your personal information, including the right to inquire about, review, or obtain a copy of your personal information. We will not refuse your request unless certain conditions apply, such as impairing national security, obstructing statutory obligations, or affecting significant interests of Fly High or a third party.
- 9.2 Correction:
- Depending on the circumstances, you have the right to request the supplementation or correction of your personal information, providing appropriate explanations if necessary.
- 9.3 Withdrawal of Consent and Deletion:
- If we collect your personal information unlawfully, you have the right to request us to stop collecting, processing, and using your personal information. You also have the right to request the deletion of your personal information. If the accuracy of your personal information is in dispute, you can request us to stop processing or using it. However, this may not apply if it's necessary for our business operations or if you provide written consent to continue processing or using your personal information.
- 9.4 Marketing Opt-out:
- You have the right to request us to stop using your personal information for marketing purposes, such as sending promotional emails.
- 9.5 Personal Information Portability:
- To the extent technically feasible, you may request us to provide your personal information in a structured, machine-readable format or transfer it to a third party.
- 9.5 Personal Information Portability:
- To the extent technically feasible, you may request us to provide your personal information in a structured, machine-readable format or transfer it to a third party.
- 9.6 Exercising Your Rights:
- You can access, supplement, correct, or exercise your rights regarding your personal information by logging in to your account or contacting Fly High customer service. If you have a complaint or dispute related to your personal information, you can file a complaint with the competent authority where Fly High is located.
- 10. Cookie Policy
- We use cookies to collect personal information from website visitors and app users. Please refer to our Cookie Policy for more information on how we handle cookies.
- 11. Personal Information of Minors
- 11.1 If you are not of legal adult age in your location, please ensure that your guardians read and accept this Policy before registering as a member or providing your personal information to us.
- 11.2 If you include the personal information of a minor when placing an order, you must confirm that you have obtained consent from the minor's guardians to provide their data to us.
- 12. Changes to this Policy
- 12.1 Fly High may update this Policy in the future. It is recommended that you stay informed about the latest version of the Policy. In the case of significant updates, we will proactively notify you through appropriate channels, such as email, notifications, or app notifications.
- 12.2 If you do not wish to accept our updated policies regarding the collection, processing, and use of your personal information, please contact us at hello@flyhigh.travel.
- 13. Your Privacy Rights in Hong Kong
- 13.1 This section of the Policy specifically applies to individuals located in Hong Kong. In case of any inconsistency between this section and the rest of the Policy, this section will prevail.
- 13.2 Paragraph 2.5 of the Policy, which relates to legitimate interest processing, is entirely removed.
- 13.3 Fly High will not use personal data for direct marketing purposes without the data subject's consent. Data subjects have the right to withdraw their consent for direct marketing by using the channel mentioned in Paragraph 9.6.
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