Refund Policy

You can select and purchase tour itineraries, transportation services, and other travel experience related services provided by Flyhigh or by the Supplier in a specified currency through the our Platform. Except for certain orders which will be confirmed immediately after you place your order, other orders must be confirmed by the Flyhigh or the Supplier afterwards.

We offer refunds for products or services purchased directly from our company or website. To be eligible for a refund, customers must provide proof of purchase, such as Order Number, E-voucher, or invoice.

You agree to receive notification of successful bookings/orders via SMS, email or mobile applications, and you acknowledge and agree that the time it takes to reply the result of your bookings/orders as indicated on the our Platform.

We reserve the right to change or adjust the prices and fees of tour products, transportation services, Destination tickets, and other travel experience related services provided by the Supplier at any time. These changes may be announced via email, on our website, and mobile applications. It is the customer's responsibility to review the refund policy periodically to stay informed about any updates or modifications

You agree that at our sole discretion, refuse or cancel any booking or order that may violate these Terms of Use.

You agree that you will pay your bookings/orders in accordance with the payment methods we accept; you acknowledge and agree that we are not obligated to process or execute your bookings/orders until you complete the payment in accordance with the payment process instructed by us.

In the case that the service you selected and purchased is provided by a Supplier, such Supplier will accept or reject your booking/order on its own and be responsible for providing all related services. If you have any questions about the content of the service provided by the Supplier, you may first ask the Supplier to obtain the most direct information; alternatively, you can also contact us and we will try to contact the Supplier to find a solution.

You acknowledge and agree that the specific service provided by any Supplier may result in additional taxes or fees and expenses depending on the actual situation, and you may also be obligated to pay the relevant amount directly to the Supplier or the tax authority. Although we have requested the Supplier to provide the latest and accurate conditions of use, restrictions, prices and other information with respect to the services they provided, however, all the content cannot be warranted all the time on our platform. If your order/booking is cancelled by the Supplier, we can notify you as soon as possible in a reasonable manner.

If you contact us or the Supplier to cancel your order/booking within the cancellation period indicated on the Platform at the time of your order/booking, after you have successfully cancelled and received our notice, or if the service you selected and purchased is cancelled according to the conditions and restrictions set by the Supplier, the payment you made will be refunded to you in the same way as you paid. You fully acknowledge and agree that the amount refunded may differ from the amount you originally pay due to the foreign exchange rate, or the administration fees or service fees which could be collected by the credit card company or the payment processor.

If you select and purchase tour itineraries, transportation services, tickets, and other travel experience related services through the our Platform, after the order/booking is successful, except for providing physical vouchers or under other circumstances, you will receive an SMS, email, or mobile application notification confirming your order/booking, which will include the number of your order/booking and an electronic voucher (“E-Voucher”) in accordance with the service you have purchased. In order to use your E-Voucher, you must print out your E-Voucher or present the E-Voucher on your mobile application.

You acknowledge and agree that you must comply with the additional conditions set up by us and the Supplier, including but not limited to: you must show up in person and on time at the meeting point designated by the Supplier within the period of use specified on the E-Voucher, and present documents or materials requested by the Supplier (e.g., an identification document with your photo, the number of your order/booking, your E-Voucher). If you are unable to meet the conditions and restrictions set by the Supplier, you may not be able to redeem the content of the service recognized by the E-Voucher, and no refund will be granted.

You acknowledge and agree that if your order/booking is lost, Flyhigh or Supplier has no obligation to reissue the E-Voucher or provide you with the content of the service recognized by the E-Voucher. In addition, if you attempt to redeem an E-Voucher illegally, for example, if you do not meet the legal age for the use of an E-Voucher recognizing a certain content of service, the Supplier may refuse to accept your redemption of the E-Voucher, and no refund will be granted.

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